Strategic Program Manager - Remote

Category: Technology Location: Jacksonville Florida United States Strategic Program Manager - Remote Job Description The Strategic ProgramManager is responsible for managing large scale transformational clientinitiatives, which will require him/her to successfully engage and work acrossmultiple technical and global teams within WWT and potentially with the client.The ideal candidate will have proven leadership capabilities and experiencemanaging technology programs with a minimum budget of $25MM or greater. He/shewill have managed large distributed teams of matrixed resources of at least 50people or more and have strong presentation and public speaking skills. He/shewill have experience developing and estimating client statements of work. Job Responsibilities - Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program - Extensive problem-solving skills, with the fortitude to drive resolutions to a close - Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry. - Monitors and manages the program level milestones, risks, issues, and decisions - Drives decision making processes where and when appropriate - Works with leadership and technical leads to staff and resource the program appropriately - Escalates and drives program level issues resolution and risk mitigation - Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program - Responsible for managing program level procurement reporting and visibility - Ensure roles and responsibilities are defined and align to staffing plans - Responsible for end-to-end program delivery and quality - Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program - Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program - Ensures the program is aligned to the statement of work. - Works with the appropriate leadership and team members to define the statement of work and any changes - Monitors and assesses customer satisfaction, quality, and profitability. - Project managers assigned to the program will report to the program manager - Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables. - Creates and manages long term goals for the program or portfolio of projects. - Responsible for ensuring the successful onboarding and offboarding of program resources - Acts as a liaison between program staff and upper management/executives Qualifications - Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required - A minimum of 10 years' progressive experience in a related field required - Minimum of 5 years active Program Management experience - Minimum 10 years of Project Management experience - Experience working with Financial Customers - One to three years prior sales/business development experience is preferred - Salesforce CRM software experience - Experience managing, tracking, and forecasting the financials and budgets for large scale programs - Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program - Excellent understanding of the contract process - Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule - Good understanding of Supply Chain processes - Ability to work independently and aggressively track to program timelines - Strong team skills - Strong communication skills (written, verbal, and presentation) - Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred - Experience working multi-site (global environments) is a plus.Ste Details Originally posted on Himalayas