Client Onboarding & Operations Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Onboarding & Operations Associate based in United States. This is a customer-focused operations role responsible for owning client onboarding and program deployment from initial discovery through launch and ongoing optimization. You will work directly with strategic clients, senior stakeholders, and cross-functional teams to ensure smooth implementation and exceptional customer outcomes. The role combines project management, client relationship management, data coordination, technical implementation, and operational problem-solving. You will translate customer needs into tailored solutions while coordinating internal teams and external partners in a fast-paced healthcare environment. Success requires the ability to navigate ambiguity, manage multiple priorities, and maintain strong attention to detail without losing sight of the broader customer experience. You will also help improve onboarding processes, develop scalable playbooks, and turn post-launch data and feedback into actionable recommendations. This is an opportunity to make a meaningful impact within a growing digital health environment focused on improving outcomes for members and clients.