Calling Agent – Client Engagement & Feedback

This is a remote position. Hiring:Calling Agent - Engagement & Feedback(Part-Time | Remote) Position Details: Employment Status:Part-time Work Roster- Tuesday to Saturday (Flexible Schedule | US Time Zone) Location:Remote Experience Requirements:Minimum 3 years in a client-facing or appointment setting/survey role Start Date:ASAP About the Role: Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedbackto support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers. Key Responsibilities: - Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals. - Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations. - Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail. - Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data. - Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills. - Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format. - Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately. - Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience. Requirements: - 3+ years of experience in appointment setting, client communications, or survey-based roles - Strong verbal and written communication skills - Excellent phone etiquette and a confident, friendly speaking tone - Exceptional listening and documentation skills - Comfortable using Excel and managing large volumes of client data - Highly organised, detail-oriented, and results-driven - Experience working in US time zones preferred Why Join Remote Office? - Long-term role with a stable, growing Australian client - Flexible work hours within the US time zone - A supportive, remote-first work environment - Competitive compensation - Collaborate with international teams and expand your global experience Originally posted on Himalayas