ServiceNow Business Process Consultant (335)

OVERVIEW: iTech AG is seeking a ServiceNowBusiness Process Consultantto support federal customer engagements by leading process discovery, analysis, optimization, and solution alignment efforts across the ServiceNow platform. This role serves as a trusted advisor to customer stakeholders, helping translate business needs into clear, actionable process designs and platform capabilities. The ideal candidate combines strong business analysis and consulting skills with hands-on ServiceNow experience. They areconfident infacilitatingworkshops, uncovering current-state challenges, defining future-state outcomes, and partnering closely with architects, developers, product owners, and client stakeholders to deliver practical, scalable solutions. This role is best suited for a process-minded consultant who understands that successful ServiceNow delivery starts with understanding how the business works today, where it needs to go, and how to bridge that gap effectively. RESPONSIBILITIES: - Lead process discovery, analysis, and optimization sessions with customer sponsors, process owners, and key stakeholders. - Facilitate workshops to assess current-state processes,identifypain points, and define desired future-state outcomes. - Translate business needs into clear process definitions, user stories, acceptance criteria, and implementation-ready requirements. - Advise Product Owners throughout the engagement on story refinement, prioritization, process alignment, and roadmap sequencing. - Collaborate with solution architects, developers, and technical consultants to ensure process design aligns with ServiceNow best practices and platform capabilities. - Identifyopportunities for automation, process improvement, standardization, and operational efficiency. - Support the development of process maps, journey maps, requirements documents, workflow diagrams, and other solution artifacts. - Help customers understand the impact of process decisions onimplementationapproach, adoption, reporting, and long-term maintainability. - Support integration planning byidentifyingdata flow, process dependencies, and reporting considerations across systems. - Communicate effectively with business, technical, and executive stakeholders at varying levels of detail. - Ensure deliverables areaccurate, well-organized,timely, and aligned to customerobjectivesand project outcomes. - Contribute to teamknowledge-sharing, best practices, and continuous improvement across the practice. - Other duties as assigned. MINIMUMQUALIFICATIONS: - 3+ years of experiencein business process consulting, business analysis, or process design within a technology or consulting environment. - Hands-on experience with ServiceNow implementations, ideally in federal or large enterprise environments. - Strong understanding of the Business Analyst function, including requirements gathering, process mapping, facilitation, and documentation. - Proven experience leading customer workshops and stakeholder interviews. - Ability to analyze complex business processes andidentifycurrent-state gaps and future-state opportunities. - Strong written and verbal communication skills, including the ability to present clearly to both technical and non-technical audiences. - Experience collaborating with developers, architects, project managers, product owners, and customer stakeholders. - Strong interpersonal skills, professionalism, and a customer-first mindset. - Ability to manage multiple priorities whilemaintainingattention to detail and quality. EDUCATION AND CERTIFICATIONS: - Bachelor’s degree in businessadministration,IT, or related field - ServiceNow Certified Systems Administrator (CSA) PREFERRED QUALIFICATIONS: - One or more ServiceNow Certified Implementation Specialist (CIS) certifications, preferably CIS-ITSM. - Experience with multiple ServiceNow applications. - Background in process mining, process analysis, or business process improvement methodologies. Originally posted on Himalayas