IT Support Specialist

BCIC Swiss GmbH | Best Connect International Company is looking for a (part time ,on-site) "IT Support Specialist" in Lugano . Tasks ➡️ Provide first- or second-level contact and problem resolution for customer issues. ➡️ Work with third-party vendors to remediate complex AV issues as needed. ➡️Provide timely communication on issue status and resolution. ➡️ Maintain ticket updates for all reported incidents. ➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized . ➡️ Should have basic knowledge of the Mac operating system to support Apple PC users. ➡️ Install, upgrade, support, and troubleshoot printers and computer hardware. ➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. ➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Requirements 1.Must hold a valid work permit 2.Several years of experience in the IT field 3.Local language (Italian) & English fluency mandatory . Benefits - On-site role - Stable ongoing project - Professional and supportive work environment - Opportunity for additional hours based on performance - Potential for long-term engagement 1st November 2026 Find more English Speaking Jobs in Switzerland on Arbeitnow