Salesforce Experience Architect, AI and Agentforce (Solution Architect)

This is a remote position. We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein, and modern automation tools. You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution. Key Responsibilities - Serve as a trusted advisor, providing industry best practices and architectural guidance. - Lead detailed requirement-gathering sessions and act as the Salesforce platform expert. - Apply an experience-design mindset to craft intuitive, user-friendly solutions. - Define customer roadmaps that balance quick wins with long-term strategic value. - Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, Service Intelligence, and automation tools. - Create design specifications, solution blueprints, and technical documentation. - Translate business requirements into well-architected, scalable solutions. - Coach and mentor junior consultants and technical team members. - Stay updated on emerging Salesforce capabilities and GenAI advancements. Requirements Required Qualifications - 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles. - 5+ years of CRM industry experience. - Strong ability to drive requirement gathering workshops. - Experience implementing or architecting Salesforce Service Cloud or Sales Cloud. - Hands-on experience with at least one: - Agentforce or another Generative AI platform - Einstein Service Intelligence or Next Best Action - Ability to design and optimize business processes across diverse systems. - Ability to communicate solution value using storytelling and ROI mapping. - Comfortable using flowcharting tools (e.g., Lucidchart). - Experience leading cross-functional teams and delivering exceptional end-user experiences. - Strong willingness and ability to learn new technologies quickly. Preferred Skills - Experience defining robust testing frameworks for GenAI solutions. - Familiarity with prompt engineering and LLM-based design. Benefits - 100% remote role within Colombia. - Flexible schedule based on trust and deliverables (not strict 9–5). - Work with global AI, Salesforce, and automation experts. - Opportunities to grow in AI, Agentforce, and next-generation cloud architectures. - Collaborative environment with constant knowledge-sharing and team support. - Competitive compensation. Originally posted on Himalayas