Gestionnaire ADV - Customer Support Representative FR

Do you enjoy working with customers, solving problems, and keeping things running smoothly behind the scenes? We’re looking for a Customer Support Representative who is passionate about delivering excellent service and creating great customer experience every day. Purpose of the position: The Customer Support Representative is striving for excellent customer satisfaction. This role is the first point of contact for our customers, handling the order-to-invoice cycle, and answers all incoming inquiries including customer complaints. Ensure a successful service by partnering up and coordinating with internal departments. Position content: - Perform order fulfilment activities in compliance with services levels according to the customer segmentation (Operational Service Packages) of assigned customers - Handle daily activities and communication in the order to invoice cycle, including digital and manual order processing, backorder management. ·       Monitor SAP order to fulfillment pipeline (blocked/open orders) on a daily basis ·       Handle and follow up on customer claims including creation of credit/debit notes, returns and replacements, and other tasks ad hoc tasks - Process general customer inquiries via phone and e-mail regarding company, products, prices, and delivery fulfillment - Maintain information on customer platforms (for order to invoice) when required - Collect, document and lead internal optimization activities to improve customer scorecards and ensure customer excellence - Collaborate with cross-functional teams, including supply chain, and finance, to ensure smooth order processing and timely delivery - Actively generate and implement ideas for internal process optimization and towards the customers (First Time Right Methodology) - Constantly adopt the change in new processes, new tools, new ways of working overall with AI roll out. - Constantly analyse and support efficiency optimization to improve KPIs. Scope: Local Budget responsibility: No Leadership: No Capabilities: - University degree or equivalent knowledge in the field of Business Administration, Supply Chain Management (SCM) - Very good written and spoken English / Dutch skills (B2 level or higher) - One or more local languages required in the assigned geography - 2+ years of relevant professional experience in an international, matrix-organized company - Experience in Customer Service/other direct customer facing roles is a plus - Ideally good SAP SD skills including EDI as well as CRM (MS Dynamics) - Strong service and excellent customer-oriented communication and problem-solving skills - Enjoying a variety of administrative tasks - Flexible, self-organized and able to work under pressure - Team player with a reliable and structured working style - Comfortable working in a changing, dynamic environment - High digital affinity and passion for working with digitized systems and processes Find Jobs in France on Arbeitnow