Production Support Engineer

Job Title: Site Reliability Engineer (Application & Production Support) Location: Dublin, Ireland (Hybrid) Employment Type: Permanent Job Description: - Plan, manage, and oversee all aspects of a Production Environment - Define strategies for Application Performance Monitoring, Optimization in Prod environment - Respond to Incidents and improvise a platform based on feedback and measure the reduction of incidents over time. - Support the deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible. - Design, develop, and standardize the monitoring and Alerting mechanism for the supported applications. - Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize the mean time to recover. - Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement. - Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. - Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. - Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices. - Maintain services once they are live by measuring and monitoring availability, latency and overall system health. - Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity. - Work with a global team spread across tech hubs in multiple geographies and time zones. - Ability to share knowledge and explain processes and procedures to others. - Share knowledge and mentor junior resources - Able to perform on-call duties on a rotational basis. - Occasional off-hours work required. - Candidate should have an inclination for Training and should be a good trainer and ready to mentor others Required Skills - Linux - Shell Scripting - ITIL / ITSM - SQL - Basic / Good to have - Application Troubleshooting - Ansible/Chef (Basic) - Any Monitoring tool (Preferred Splunk/Dynatrace) - Jenkins - CI/CD - Groovy Scripting/YAML - Git basic/bit bucket Nice to Have - Payment’s domain experience (Payment Flows, Switching, Authorization, Settlements) - Event-Driven Architecture experience - Exposure to distributed or cloud-native environments.