Quality Assurance Analyst

WHATYOU'LL OWN - Monitor inbound and outbound calls, emails, and chat interactions - Evaluate teammate performance against quality standards and company guidelines - Assess demeanor, technical accuracy, customer service delivery, and compliance - Provide clear, constructive, and actionable feedback to teammates and team leads - Identify trends, flag recurring issues, and recommend process improvements - Partner with operations and leadership to continuously raise the bar WHOYOU ARE - 3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required) - Detail-oriented — you catch what others miss, and you do it with care - A confident, empathetic communicator who gives feedback that uplifts, not discourages - Analytical thinker who can spot patterns and translate them into actionable insights - Familiar with QA tools, scorecards, and calibration processes - Self-driven and thrives working independently in a remote environment - Flexible with shifting schedules and committed to consistency WHAT WE OFFER - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) - Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent. - For Windows users: Windows 11 OS is required - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup Originally posted on Himalayas