VIP User Operation Senior Specialist

💼 Hiring: VIP User Operation Senior Specialist - Binance 📍 Remote - Hong Kong | 🕐 Not provided | 💰 Competitive salary | 🧑‍💻 Remote | 🔗 VIP user operations / Marketing Binance is hiring a senior specialist to lead VIP user lifecycle operations for high-value users, covering segmentation, retention, and engagement. 📋 Responsibilities include: - Own VIP lifecycle strategy: acquisition, activation, retention, repeat engagement, asset retention, and value growth - Build VIP segmentation from asset size, trading behavior, activity, and preferences, then run differentiated operations - Raise stickiness with membership benefits, exclusive campaigns, loyalty programs, gamification, outreach, and personalized service - Improve VIP upgrade conversion, asset retention, product penetration, and user value - Design referral and word-of-mouth programs for premium users - Run A/B tests and lifecycle initiatives with Product, Marketing, Customer Service, Sales, Compliance, and Risk - Build monitoring frameworks and turn VIP pain points into operational improvements 🔑 Requirements / Must-have: - Proven results with VIP, high-net-worth, or key users in retention, engagement, conversion, repeat activity, or asset growth - 5+ years in internet, including 3+ years in senior user ops, VIP ops, or growth in e-commerce, fintech, trading, or wealth preferred - Able to lead VIP initiatives independently, with structured methods and strong execution - Strong command of segmentation, A/B testing, funnel analysis, lifecycle management, and personalization - Familiar with marketing automation, CRM, or user operation tools - Strong analytics, able to build monitoring frameworks and work across teams - Fluent in English and Mandarin 💡 Perks & Benefits: - Competitive salary and company benefits - Work-from-home arrangement (may vary by team and work nature) - Flat global team, career growth, learning, and autonomy on fast-paced projects 📩 To apply: Apply: https://jobs.lever.co/binance/a4ac0dda-7e25-4cba-90bc-4f478c3eccdc/apply. Agree to the Candidate Privacy Notice. 🔗 Original post: https://jobs.lever.co/binance/a4ac0dda-7e25-4cba-90bc-4f478c3eccdc/ 📌 New here? Subscribe and mute notifications to avoid noise. 🔎 Search by role or skill, or check the pinned messages for a short vacancy list. ⚠️ DYOR! I do not verify every job. Requests to download and run files or make a payment are major scam warning signs. 🚩 ❗️ I am not hiring. I only share fresh Web3 jobs posted by others. #NFA #DYOR 🌎 All my other social media! Subscribe!👇 💡 Intern/Junior Web3/Crypto/Blockchain Roles DAILY 📱 Allweb3jobs on Twitter/X 📱 Allweb3jobs on LinkedIn 📱 Coinmarketcap token analysis 🪙 Binance token analysis 💬 Want to promote something or just ask a question? Feel free to reach out: @crypto_vazima