Administrative Virtual Assistant / CSR

This is a remote position. Our client is looking for anAdministrative Virtual AssistantThey operate in a service-based industry and have continued to grow in recent years by strengthening operational processes and delivering reliable, customer-focused support across their markets. This role supports daily operations by handling customer communications, scheduling, and administrative coordination. The ideal candidate is organized, friendly, detail-oriented, and comfortable managing multiple priorities while serving as a key point of contact for customers and internal teams. Responsibilities - Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support. - Contact warm leads to follow up on service requests and appointment availability. - Schedule and reschedule service appointments, coordinating closely with the service team. - Update schedules as changes occur and proactively communicate adjustments to customers and technicians. - Act as a liaison between customers, service crews, and vendors to ensure smooth coordination. - Review invoices and estimates for accuracy and organization. - Maintain orderly digital files and administrative records. - Assist with weekly reporting and tracking of key operational numbers. - Support general office administration tasks to keep operations running efficiently. Requirements - Previous experience in customer service, administrative support, or virtual assistant roles. - Strong verbal and written English communication skills. - Comfort handling phone-based customer interactions, including warm leads and inbound calls. - Excellent organizational skills and attention to detail. - Ability to multitask and manage changing priorities. - Confidence using scheduling systems, CRMs, and office productivity tools. Qualifications - Experience in service-based or operations-focused environments. - Familiarity with appointment scheduling and customer coordination. - Strong problem-solving skills and a calm, patient approach to customer interactions. - Ability to work independently while collaborating with a remote team. Benefits - Full-time position - 100% remote - Stable, long-term opportunity - Hands-on role with visibility into operations and customer experience Originally posted on Himalayas