Senior Salesforce Integration & Messaging Engineer

This is a remote position. Job TitleSeniorSalesforceIntegration & Messaging Engineer Location: Remote Duration: Fulltime Role Overview We are seeking a highly analytical and experienced SeniorSalesforceIntegration & Messaging Engineer to architect and develop the connective tissue between ourSalesforceecosystem and core enterprise engines. In this role, you will be responsible for ensuring that data flows flawlessly in real-time between CRM/Communications Cloud and our downstream OSS/BSS platforms. Additionally, you will own the customer-facing communications architecture—building the infrastructure that triggers automated, multi-channel notifications (SMS, Email, WhatsApp) to update subscribers dynamically during critical order milestones, provisioning phases, and field technician dispatch events. Key Responsibilities - BSS/OSS Integration Architecture: Design and build robust, secure, and scalable integrations connectingSalesforceto core OSS/BSS engines, billing systems, and provisioning gateways. - API & Middleware Development: Develop and maintain REST/SOAP APIs, Apex web services, and/or middleware flows (such as MuleSoft or AWS EventBridge) to process real-time provisioning signals and data synchronization. - Event-Driven Streaming: Implement asynchronous processing and event-driven architectures utilizingSalesforcePub/Sub API, Change Data Capture (CDC), or Platform Events to handle high-volume transactional data. - Omni-Channel Customer Messaging: Architect and configure automated customer notification journeys (SMS, Email, WhatsApp) viaSalesforceMarketing Cloud, Digital Engagement, or external SMS gateways (e.g., Twilio) triggered bySalesforcedata changes. - Milestone-Driven Communications: Collaborate with Order Management and Field Service engineering teams to map out critical order milestones and truck-roll events, ensuring customers receive timely, automated updates. - Error Handling & Monitoring: Build comprehensive logging, retry mechanisms, and error-handling frameworks withinSalesforceto prevent data loss or skipped customer alerts during downstream system outages. Requirements Required Skills & Qualifications - Experience: 5+ years of experience inSalesforcedevelopment, with a heavy emphasis on enterprise-level system integration, API design, and messaging middleware. - Integration Mastery: Expert-level knowledge of integration patterns (Request-Reply, Fire-and-Forget, Pub/Sub) andSalesforceintegration tools (Apex Callouts, REST/SOAP APIs, Named Credentials, JWT). - Messaging & Marketing Tech: Hands-on experience configuring automated communications viaSalesforceMarketing Cloud (Journey Builder, Contact Builder, API triggers) orSalesforceDigital Engagement. - Telecom Domain Expertise: Strong understanding of telecommunications architecture (OSS/BSS integration layers, real-time activation signals, and customer lifecycle communication workflows). - AdvancedSalesforceDev: Mastery of Apex (Triggers, Batch, Queueable, Future methods), Platform Events, and secure coding practices. - Note: Experience with MuleSoft, Apache Kafka, or AWS integration services is a massive plus. Preferred Certifications - Salesforce Certified Integration Architecture Designer - Salesforce Certified Marketing Cloud Developer or Consultant - Salesforce Certified Platform Developer II - MuleSoft Certified Developer / Architect(Highly Desirable) Benefits What We Offer - A key technical role with high visibility, directly shaping how our platform communicates with customers and back-office networks. - A dynamic, collaborative engineering team utilizing modern, event-driven architecture patterns. - Competitive compensation package, top-tier benefits, and flexible work arrangements. Originally posted on Himalayas