Solution Engineer, Manager

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About The Role & Team You will become a member of the border management’s architecture team and provide consulting services to the product and customer delivery teams, helping with guidance throughout the design and development process of our business opportunities. You will also be designing and developing solution architectures to meet business requirements and provide value for money. The ability to be hands-on and support product and project delivery and transition work is important in addition to an architecture and design role. As Solution Engineer Manager you will have the opportunity to be involved in the end-to-end solution process at both the sales and delivery stages of the customer relationship, translating customer aims and requirements into a new solution with agreement through our governance processes. Reporting to the Solution Engineer Director at SITA At Borders, you will be part of a team challenging the status quo, designing solutions that employ strong architecture frameworks and using technologies such as AI/Machine Learning, Biometrics Matching and Identity Management. What You’ll Do As a Manager, Customer Solution Engineering, you will work closely with other members of the Engineering team, supporting, and contributing to all aspects of the role, including: - Design/coordinate development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendors to meet customer requirements. - Support account teams or competency centers during the pre-contract phases (qualification proposals and contract) with technical designs and advice. - Provide the technical qualification and own the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios. - Promote SITA by furnishing customers with comprehensive up-to-date information on current products, product enhancements and new solutions through customer meetings and workshops. - Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally. - Collaborate with colleague to gain and share ideas and opportunities. - Account for designing solutions for large or complex programs in accordance with business strategies, standards, and processes. - Ensure designs in compliance with Industry standards and architectural plans. - Lead and coordinate with subject matter experts (SMEs) involved with solution design and subsequent implementation. - Work with the architects, development, and products engineering teams within the SITA Government business unit to products successful customer designs. - Assess the viability and value of new technologies and patterns, working to ensure we align with the business’s technical aims for scalability and growth. - Understanding of system security Qualifications ABOUT YOUR SKILLS - 6-8 years of experience in Information Technology, Telecom Industry or Air Transport Industry technology in a technical pre-sales role or lead architect role - BS level Technical Degree or equivalent experience in Engineering Computer Technologies. - Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues - Experienced in designing, integrating, and managing software solutions - Have a background in working in a systems integration industry - Proven track record in producing communicating and documenting successful technical customer solutions - Pre-Sales Business and or Commercial experience is a plus - Have a very strong solutions & application architecture background, with a very good understanding how it impacts the other IT disciplines. - A willingness to keep up to date with developments in new technology - An understanding of information legislation, such as the Data Protection Act and GDPR. - Ability to demonstrate an understanding of the end-to-end solution - Deliver and ensure quality assurance against the design during the project phases. - Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences - Problem-solving and good analytical skills - Good organizational skills - Flexibility and adaptability - Team Player and self starter. NICE-TO-HAVE - Experience in Aviation and borders industry - TOGAF certificate - ITIL What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Salary / Compensation Note Hidden (-999)