Engagement Manager - Client Partner

Job Description Engagement Manager - Client Partner Location - Remote - must live in the Tristate area The Client Partner role focuses on client engagements, and growth within our client's banking accounts. You will lead client engagements, manage end-to-end sales cycles, and deliver operational excellence. The role requires a deep understanding of the banking domain, proven experience in delivering large projects and the ability to build strong relationships with senior stakeholders. Responsibilities - Ownership of Growth, Client engagement, NPS, Profitability across a portfolio of banking clients - Bring a deep understanding of the current marketplace and competitor offerings to drive the organizations growth strategy and investments - Partner with clients to develop transformation agenda and value creation - Manage proposals with full ownership and accountability for the opportunity - Provide complete ownership and accountability for managing competitive proposals, and working closely with sales enablement teams to ensure high quality of proposals - Ensure optimal deployment of resources to achieve business goals - Create and execute strategic account plans to maximize revenue and profitability by driving cross-sell, pace of volume ramps, time to proficiency and client satisfaction - Develop C-level and cross-functional contacts and touchpoints in the client organization through regular objective-based interaction forums and review governance cadence - Scout and scope new opportunities within the account by participating in clients review meetings identify problem statements and map services and products to develop customized solutions - Mentor teams for seamless delivery and transformation Qualifications Experience And Competency Requirements - 10+ years of overall experience, including at least 6+ years in a client facing role in a solutions or account management capacity in the consulting or offshore/outsourcing industry - Domain knowledge and experience in banking, credit cards, payment networks - Demonstrated ability to communicate effectively, vertically, and horizontally both internally and in client organizations, with an ability to create and deliver compelling presentations - Good understanding of new and emerging Digital/Cloud/SaaS technologies - Strong problem-solving ability with the aptitude to identify strategic solutions to business problems with enterprise-wide implications as a trusted strategic partner to clients - Must be capable of multitasking with rapidly changing priorities and manage multiple tasks in a dynamic environment - Must be detail-oriented and able to develop, execute, lead, and maintain complex projects, programs, and assignments. - Must have highly developed customer relations and negotiation skills with the ability to effectively consult and influence senior executives. Able to provide verifiable references. - Must have proven ability to contribute to business development efforts and to lead and manage multiple distributed teams to achieve client goals. Qualifications - Bachelor's / Master's degree from an accredited institution - Strong understanding changing landscape of analytics, data, and digital operations / BPS in the Banking industry - Proven track record in execution and over-achieving financial and non-financial targets - Strong writing, presentation, conceptual, analytical, and interpersonal skills - Willingness to travel to meet client needs Location: US, Preferably NY/NJ Originally posted on Himalayas