Senior Sales Engineer - AI (WFH/Remote)

Work Setup: Remote (must be a PH-based Filipino citizen) Must-have Qualifications: - At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience) - Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.). - Experience in the Conversational AI space. - Must have project management and/or business consulting experience in the contact center industry. - Experience in managing large and strategic accounts. - Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms. - Strong ability to explain technical concepts to both technical and non-technical stakeholders. - Proven track record supporting enterprise sales cycles and closing large deals. - Excellent communication, presentation, and stakeholder management skills. - Fluency in English (written and spoken) - Ability to travel across India/APAC for client engagements Responsibilities: - Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities. - Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.). - Deliver compelling technical presentations and demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions. - Translate business requirements into AI solution architectures, collaborating with product and engineering teams. - Respond to RFPs/RFIs with detailed technical responses and solution designs. - Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya, - Five9, Amazon Connect, etc.), and industry best practices. - Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption. Originally posted on Himalayas