Implementation & Servicing Lead, Banking

Role Description: Implementation & Servicing Lead, Banking Location: Dublin (hybrid, with travel across the UK and Europe) About Juspay Juspay is a category-leading fintech offering payments experience, orchestration and infrastructure solutions for global enterprise merchants and leading banks, including multiple G-SIBs (global systemically important banks). Juspay is profitable, well-funded and backed by leading investors such as SoftBank, Accel and VEF. Clients include Amazon, Google, HSBC, Microsoft, Zurich and many others. Founded in 2012 and headquartered in Bangalore, "India's Silicon Valley", Juspay has more than 1,600 teammates, over 80% of whom work in product and engineering. We facilitate over 350 million transactions a day and more than $1 trillion in annual payments value. Having proven itself at scale in India, one of the most complex payments markets in the world, Juspay is internationalising. With offices in Dublin, Dubai, San Francisco, São Paulo and Singapore, we serve the world's largest and most complex businesses. What We Offer Infrastructure for banks and acquirers (white-label merchant acquiring, authorisation, clearing, settlement and reconciliation); products for enterprise merchants (checkout, authentication and 3DS, tokenisation, recurring payments, payouts, orchestration and reconciliation); Hyperswitch, our open-source payments platform; and industry suites for airlines, hospitality and iGaming. Role Summary We are hiring an Implementation & Servicing Lead to own delivery and ongoing service for our bank partners in the UK and Europe. You will run the programmes that take Juspay payment platforms from contract to live, then make sure they run reliably once they are in production. This is a hands-on, client-facing role. You will be the day-to-day lead for senior stakeholders at major banks, coordinate Juspay engineering and product teams globally, and own the operating and support model each bank relies on. Key Responsibilities Programme Delivery - Lead bank implementation programmes end to end, from scoping and solution design through testing, certification, pilot and go-live - Run the delivery plan, tracker and daily or weekly governance calls with the bank's professional services, product and technology teams - Own scope, dependencies, risks and change requests, keeping delivery aligned to the contract - Coordinate Juspay engineering, product and integration teams across Europe and India to hit agreed milestones - Support scheme certification (for example, Visa and Mastercard) and new payment method rollouts Service and Operations - Design and own the target operating model (TOM) and support model for each bank: support tiers, escalation paths, SLAs (service level agreements) and incident management - Lead the post go-live support team and own production issues through to resolution, including root-cause analysis and service reviews - Run regular service reporting and governance with bank stakeholders - Lead training and enablement for bank teams so they can onboard and support their own merchants - Manage bank due diligence requests (third-party risk, data protection and security assessments) with Juspay's risk and compliance team Growth - Identify expansion opportunities within existing bank partners (new markets, channels and payment methods) and support the commercial team on proposals Requirements Essential - 5 or more years in payments implementation, delivery or client servicing, with at least 3 years working directly with banks, acquirers or large payment service providers (PSPs) - Proven delivery of complex, multi-party payment programmes for a bank, acquirer or PSP, from contract to live - Solid understanding of card payments: authorisation and capture, refunds, chargebacks, 3DS (3-D Secure cardholder authentication), tokenisation, fraud and risk management, and scheme certification - Working knowledge of European payments regulation, including PSD2, GDPR and SEPA - Technical fluency with REST APIs, webhooks and hosted payment pages, enough to lead conversations with bank architects and engineers - Experience designing operating models, SLAs and incident management processes for production payment services - Confident presenting to and managing senior stakeholders, with clear written communication and strong documentation habits Desirable - Experience with white-label or platform-as-a-service payment solutions - Knowledge of account-to-account payments, Wero or EPI, or in-person (POS) and omnichannel acceptance - Experience handling bank vendor due diligence (third-party risk, information security, data protection) - Experience working with distributed engineering teams across time zones, particularly India - Project management qualification (PMP, PRINCE2 or Agile) Why Join Juspay? - Impact at scale: be part of a mature, profitable fintech leader with a proven track record of powering some of the world's largest enterprises and banks - Global growth: play a foundational role in our international expansion, shaping the future of payments in Europe and beyond - Career development: thrive in a flat, merit-based structure that rewards initiative, creativity and results Perks - Competitive salary and benefits package, including health insurance and pension contributions - The opportunity to work on high-impact programmes with major banks and shape our international presence - A dynamic and collaborative work environment