Operations Coordinator

Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments. This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities. You’ll work across functions including: - Operations - Finance - HR - Customer Service - Logistics - IT - Vendor Management You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance. What You’ll Own Process & Workflow Coordination - Track operational workflows across multiple departments. - Monitor tasks, deadlines, dependencies, and deliverables. - Ensure recurring processes are completed according to established SOPs. - Follow up proactively on outstanding action items. - Identify bottlenecks, delays, and operational gaps before they become larger issues. - Escalate risks when necessary and help maintain execution consistency. KPI Tracking & Operational Reporting - Maintain operational dashboards, trackers, and reporting systems. - Prepare: - Weekly operational reports - Monthly KPI summaries - Leadership updates - Performance insights - Track metrics including: - Productivity - Utilization - Workflow completion - Operational efficiency - Ensure data is accurate, current, and actionable. - Help leadership understand operational performance and areas requiring attention. Documentation & SOP Management - Create, maintain, and update: - SOPs - Process maps - Operational checklists - Compliance documentation - Maintain organized records within systems such as: - Google Drive - SharePoint - Notion - Ensure documentation is easy to find, current, and audit-ready. - Help standardize recurring operational processes. Vendor & Partner Coordination - Communicate with vendors and external partners regarding: - Deliverables - Timelines - Invoices - Service updates - Monitor vendor commitments and SLAs. - Follow up on outstanding requirements. - Escalate delays or performance issues proactively. - Maintain organized vendor documentation and approvals. Cross-Functional Operations Support - Coordinate recurring workflows between departments. - Keep stakeholders aligned on deadlines and responsibilities. - Support leadership with: - Operational research - Reporting - Analysis - Ad hoc initiatives - Help maintain clear communication and accountability across teams. Compliance & Operational Controls - Ensure operational activities align with established company processes and requirements. - Maintain accurate logs, records, and tracking systems. - Support audit readiness through organized documentation. - Identify missing or inconsistent operational information. - Help maintain strong internal controls and process discipline. What Makes You a Strong Fit You: - Thrive on structure, organization, and accountability. - Notice operational gaps before others do. - Follow through consistently without requiring constant supervision. - Are comfortable coordinating across multiple departments. - Can balance recurring workflows with urgent priorities. - Enjoy working with data, trackers, and operational reporting. - Communicate clearly and professionally with internal and external stakeholders. - Look for ways to make processes more efficient and reliable. Required Experience & Skills - 2+ years of experience in operations, business coordination, administrative operations, or a related role. - Strong proficiency with: - Microsoft Office - Google Workspace - Excel / Google Sheets - Strong spreadsheet skills including: - Pivot tables - KPI tracking - Dashboards - Operational reporting - Experience with business systems such as: - Salesforce - HubSpot - NetSuite - Similar CRM/ERP platforms - Strong organizational and multitasking abilities. - Excellent written and verbal English communication. - Ability to work independently in a remote environment. Nice to Have - Experience creating and maintaining SOPs. - Exposure to process improvement methodologies such as: - Lean - Six Sigma - Kaizen - Familiarity with: - Power BI - Tableau - Looker - Experience supporting: - SaaS companies - Logistics businesses - Professional services - Service-based organizations - Experience working across multiple departments or business functions. What a Typical Day Looks Like Your day may include: - Reviewing workflow progress across departments. - Following up on overdue tasks and deliverables. - Updating KPI dashboards and operational reports. - Coordinating with vendors on timelines or outstanding items. - Updating SOPs and process documentation. - Reviewing data for inconsistencies or missing information. - Preparing leadership updates. - Supporting cross-functional operational initiatives. - Escalating bottlenecks or risks before they affect execution. In short: you keep operations organized, measurable, visible, and moving forward. Key Metrics for Success - On-time completion of operational workflows. - Accurate and timely KPI reporting. - Minimal missed deadlines or coordination gaps. - Zero missed vendor or operational obligations. - Current and audit-ready SOPs and documentation. - Timely identification and escalation of bottlenecks. - Strong cross-functional communication and follow-through. - Positive stakeholder feedback. Why This Role Stands Out - High visibility across multiple areas of the business. - Direct collaboration with leadership and operational teams. - Exposure to: - Operations management - KPI reporting - Process improvement - Vendor management - Cross-functional coordination - Fully remote environment. - Strong ownership over operational execution. - Career growth opportunities into: - Senior Operations Coordinator - Operations Manager - Project Manager - Business Operations Manager Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task — KPI Dashboard or Process Tracker Exercise - Client Interview - Offer & Background Verification Apply Now If you’re an Operations Coordinator who is highly organized, comfortable with KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows, we’d love to hear from you. #OperationsCoordinator #Operations #BusinessOperations #OperationsManagement #ProcessImprovement #KPIReporting #Excel #GoogleSheets #SOPs #RemoteJobs #OperationsJobs #RemoteWork